Terms of service

OVERVIEW

This website is operated by VDJU LABS. Throughout the site, the terms “we”, “us” and “our” refer to VDJU LABS.

By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service. Please read these terms carefully before using our website.

PRODUCT INFORMATION

We make every reasonable effort to ensure that product descriptions, images, ingredients, sizes and prices displayed on our website are accurate.

Our products are food supplements for dogs and are not intended to replace a balanced and varied diet or appropriate veterinary care.

Always follow the directions provided with the product.

If you have concerns about your dog's health or whether a supplement is suitable for your dog, please consult a veterinary professional.

ORDERS

All orders are subject to acceptance and availability.

We reserve the right to refuse or cancel an order where necessary, including where a product is unavailable, pricing information is incorrect, or we reasonably suspect fraudulent activity.

If we cancel an order after payment has been taken, the appropriate amount will be refunded.

PRICES AND PAYMENT

All prices are shown in pounds sterling (£) unless otherwise stated.

Payment must be made using one of the payment methods available at checkout.

We reserve the right to change our prices at any time.

Any price change will not affect an order that has already been accepted.

DELIVERY

Delivery times shown on our website are estimates and may occasionally be affected by circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please see our Shipping Policy for further information.

RETURNS AND REFUNDS

Returns, cancellations and refunds are handled in accordance with our Return and Refund Policy and your rights under applicable UK consumer law.

ACCURACY OF INFORMATION

We aim to keep the information on this website accurate and up to date.

However, occasional errors or omissions may occur.

We reserve the right to correct errors, update information or make changes to the website where appropriate.

INTELLECTUAL PROPERTY

Unless otherwise stated, the content of this website, including text, branding, graphics and other materials owned by us, may not be copied, reproduced or commercially exploited without permission.

PROHIBITED USES

You must not use this website for unlawful or fraudulent purposes, attempt to interfere with the operation or security of the website, or misuse the website in a way that could harm us or other users.

LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

To the extent permitted by law, we will not be responsible for losses that were not reasonably foreseeable when the contract was formed.

PRIVACY

Your submission of personal information through the website is governed by our Privacy Policy.

CHANGES TO THESE TERMS

We may update these Terms of Service from time to time. The latest version will be available on this website.

GOVERNING LAW

These Terms of Service are governed by the applicable laws of the United Kingdom.

Nothing in these terms affects any mandatory consumer rights you have under applicable law.

CONTACT

If you have any questions about these Terms of Service, please contact us using the Contact page on our website.